Service Fulfillment Policy

At postcuratorhub, we deliver bespoke digital design assets and customized visual content frameworks for creators, business owners, and brand managers across Europe. This Service Fulfillment Policy explains how our custom design service operates, how your design deposit reservation is fulfilled, and the timelines associated with our digital deliverables.

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1. Nature of Services

postcuratorhub operates strictly as a provider of customized digital design services and bespoke template design.

Digital Fulfillment Only: All products and deliverables offered on www.postcuratorhub.com are entirely non-physical digital visual files (such as digital layout packages, custom story templates, content calendars, cover frameworks, and brand asset kits).
No Physical Goods or Shipping: We do not stock physical inventory, nor do we ship physical items via postal or courier services.

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2. Order Fulfillment Process

To ensure each custom project receives dedicated creative design capacity, our fulfillment process follows three structured steps:

1. Step 1: One-Time Design Deposit Reservation
You submit a single, one-time design deposit through our checkout page to reserve your custom project slot and secure dedicated design capacity.

2. Step 2: Requirement Intake Form Submission
Upon completing your deposit, you will receive access to our custom design requirement intake form. You will be requested to provide details such as your brand visual preferences, color schemes, text content, and specific layout goals.

3. Step 3: Bespoke Production & Digital Delivery
Our design team creates your customized visual assets according to the submitted brief. Once completed, your final digital design assets are delivered directly to you via secure digital download link or email attachment.

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3. Fulfillment Timelines

Because our deliverables are custom-crafted to match your brief, fulfillment timelines are calculated from the moment we receive your fully completed requirement intake form:

Initial Requirement Review: Within 24 business hours of receiving your intake form.
Draft / Concept Presentation: Preliminary customized design concepts are typically delivered within 3 to 5 business days following requirement submission.
Final Asset Delivery: Once concept reviews and any requested brief-aligned adjustments are completed, final high-resolution digital files are provided within 2 business days.

Note: Timelines may vary based on the promptness of client feedback and the specific scope of the customized design package.

Clients are requested to provide clear, complete information in the design intake form.
Delays in submitting the requirement form or responding to concept review requests will extend the overall fulfillment timeframe accordingly.

Every custom project reservation includes brief-aligned revisions to ensure the final digital visual assets match your specifications.
Revision requests must be submitted within 7 calendar days of receiving your preliminary design concepts.
Substantial changes that contradict or alter the original intake form brief may require a separate custom service quote.

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6. Contact Us

If you have any questions regarding your ongoing project, fulfillment status, or submitting your design requirement form, please contact our support team:

* Email: support@postcuratorhub.com