Faq

Welcome to our Help & FAQ section. Here you will find clear information regarding our bespoke digital design services, project intake process, and custom design deposits.

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General Questions

What is postcuratorhub?

postcuratorhub is a United Kingdom-based design service specializing in bespoke digital assets for creators, business owners, and brand managers across Europe. We offer customized post layout packages, story templates, content calendars, cover frameworks, and brand asset kits.

Are your design assets original?

Yes. All visual frameworks and digital deliverables created by postcuratorhub are 100% original creations or developed using properly licensed, cleared components. We strictly respect intellectual property and do not use unauthorized commercial logos or third-party trademarks.

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Services & Orders

Do you sell physical products or shipped items?

No. All services provided by postcuratorhub are strictly non-physical digital assets. We do not maintain physical inventory, nor do we ship physical items via mail. All final deliverables are provided electronically via secure download link or email attachment.

How does the ordering process work?

1. Design Deposit Reservation: You submit a single, one-time design deposit on our website to secure dedicated design capacity for your project.
2. Requirements Intake: After completing checkout, you will complete our custom design intake form to detail your brand guidelines, preferences, and content requirements.
3. Bespoke Creation & Delivery: Our team creates your customized visual files according to your brief and delivers the digital assets directly to you.

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Payments & Billing

What does the design deposit cover?

The price displayed on our website represents a one-time design deposit required to reserve project capacity and initiate the visual drafting process for your custom order.

Are there any subscription fees or automatic renewals?

No. Every transaction on postcuratorhub is a single, one-time payment. We do not operate auto-renewals, subscription plans, recurring billing, or hidden membership fees. Any project reservation requires explicit manual action by the client.

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Timelines & Deliverables

How long does it take to receive my custom assets?

Turnaround times are calculated once we receive your completed design intake form:
Initial Review: Within 24 business hours of intake form submission.
Draft Concepts: Preliminary custom concepts are delivered within 3 to 5 business days.
Final Delivery: Final digital files are provided within 2 business days following concept approval.

Email: support@postcuratorhub.com