Refund Policy

At postcuratorhub, we are committed to delivering bespoke digital design assets tailored to your brand’s visual identity. Because our services involve customized digital design drafting and personal creative resource allocation, this Refund Policy outlines the conditions under which refunds and project cancellations are managed.

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1. Nature of Our Services

All services offered on www.postcuratorhub.com represent custom digital design work (such as post layout packages, custom story templates, content calendars, cover frameworks, and brand asset kits).

One-Time Design Deposit: Payments made on our platform constitute a single, one-time deposit paid to reserve dedicated design capacity and initiate custom visual drafting.
Non-Physical Digital Deliverables: All final outputs are provided exclusively in digital formats. No physical goods or postal shipments are involved.

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2. Cancellation and Refund Eligibility

We handle refund requests based on the stage of your custom design project:

A. Before Intake Form Submission / Prior to Design Work Commencing

If you have placed a design deposit but have not yet submitted your design requirement intake form, and our design team has not commenced work on your project, you are eligible for a full refund.
To request a cancellation at this stage, please email support@postcuratorhub.com within 14 calendar days of your transaction date.

B. After Intake Form Submission / Work in Progress

Once you have submitted your requirement intake form and our design team has begun working on your bespoke visual assets, the one-time design deposit becomes non-refundable.
This non-refundable policy reflects the dedicated design hours, creative resources, and visual drafting capacity allocated specifically to your custom brief.

C. After Final File Delivery

Due to the irreversible nature of digital file transfers, no refunds will be issued once final, high-resolution custom digital design assets have been delivered.

Included Revisions: Every custom design package includes reasonable revision rounds to adjust visual elements, typography, or color layouts in alignment with the initial brief provided in your requirement intake form.
Submitting Revision Requests: Revision requests must be submitted within 7 calendar days of receiving your draft digital concepts by contacting support@postcuratorhub.com.

1. Send an email to support@postcuratorhub.com with the subject line “Refund Request – [Your Order/Reservation Details]”.
2. Include the email address used during checkout and the reason for your cancellation request.
3. Our support team will review your project status within 1 to 2 business days.
4. If approved, your refund will be processed back to your original payment method. The timing of credit posting depends on your issuing payment institution.

Email: support@postcuratorhub.com